Aviad. A. Israeli, Department of Hotel and Tourism Management, The Guilford Glazer School of Business and Management, Ben Gurion University of the Negev
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PRESENTATION TITLE: “The performance of the Israeli hospitality industry: evaluating crisis periods and different locations”
The study of hospitality managers’ crisis management focuses the evaluation of the importance of practices that assist the organization in times of crisis and the level of usage that managers report for each of these practices. Israeli concluded that: managers generally know what to do in times of crisis, but fail to perform; managers are unclear about the true meaning of performance in their organizations; the outcome is that managers are generally effective, but during crisis periods they turn their attentions to efficiency; and crises have a different impact on the industry (some areas consistently perform above average in times of crisis and below average under no-crisis conditions).
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